Electronic Device Protection – Mobile Phones
Policy Summary – Terms & Conditions
Congratulations, if you have met the eligibility requirements, you are a member of the nxg|PROTECT group of participants (“Covered Group”) entitled to receive benefits detailed in this Policy Summary - Terms and Conditions. These benefits are sponsored by your financial institution ("Program Sponsor") at no cost to you.
Please read this document carefully. The information contained in this Policy Summary will serve as a valuable reference guide and will help you determine what is covered by your participation in the Electronic Device Insurance Policy (the “Policy”), underwritten by Allmerica Financial Benefit Insurance Company (A Member of the Hanover Insurance Group).
WHAT DEVICES ARE COVERED
Mobile Phones purchased and owned by you.
WHAT PERILS (LOSSES) ARE COVERED
A. Accidental Damage: Drops, Liquid Spills, Cracked Screens, and Liquid Submersion
B. Theft, Burglary and Robbery
C. Warranty Coverage: Mechanical Failure and Manufacture Defect
LOSSES WE WILL NOT COVER
A. Corrosion & Rust
B. Cosmetic Damage
C. Dishonest Acts
D. Intentional Acts
E. Nuclear Hazard
F. Power Surge (except lightning)
G. Theft From An Unattended Vehicle
H. Unexplained Loss or Mysterious Disappearance
I. War-Government Seizure
J. Wear And Tear
K. Video games, DVD's, CDs, MP3 files, ringtones, contact lists, screensavers, headphones, applications, programs, pictures, video files, audio files and data, and merchandise for sale
L. Programs - this includes software programs
M. Any repair or replacement of your device before the claim is submitted and approved
N. Other Accessories
LIMIT OF LIABILITY
Number of Claims - One per twelve month period
Amount per Claim – The Lessor of:
B. The cost to repair your damaged device – labor and parts included
C. The cost to replace your unrepairable or stolen device
$50.00 per Incident
This Plan is valid worldwide.
Immediately upon notification of eligibility from your Program Sponsor.
There is a 30-day waiting period for claims resulting from Accidental Damage (Drops, Liquid Spills, Cracked Screens, and Liquid Submersion), and Mechanical Failure and Manufacture Defect. Damages that occur within this waiting period will not be covered. There is no waiting period for theft, burglary, and robbery claims.
In order to be eligible for coverage under the Policy, you must:
A. Meet the eligibility requirements of the Covered Group AND
B. The covered device must be fully operational and not damaged as of the date on which you first became eligible for participation in your Covered Group
Please note that the submission of a claim form on the claims portal with required documentation does not automatically mean that the repairs to/replacement of your device is a covered claim under the provisions of the Policy.
A. REQUIREMENTS FOR CLAIM SUBMISSION (“Proof of Loss”):
a. You must submit your claim FIRST, before repairing or replacing your mobile device or your claim will be denied.
b. Your claim must be submitted within 90 days following the date of your Loss or your claim will be denied.
c. If your Loss is a result of theft, burglary or robbery, you must notify the local police immediately and file a police report.
d. If your Loss is a result of theft, burglary or robbery, you will be asked to submit a copy of the police report to support your claim and proof of ownership of your covered device in the form of a receipt, bill of sale, or paid invoice.
e. If your Loss is for a repair, you will be asked to submit proof of ownership of your covered device in the form of a receipt, bill of sale, or paid invoice.
f. If your device cannot be repaired, we will send you payment as outlined under “What Perils (Losses) are Covered” above.
g. The cost of your repair cannot exceed the "current value" of your phone. We will either repair or replace your device, whichever is the lesser cost of the two.
h. You will be asked to send a sworn Proof of Loss Statement along with other information we may request including, but not limited to, a copy of your mobile device wireless bill for the previous month showing your device was active on your account.
i. Documentation requested can be sent via email or postal mail.a. Submit your claim FIRST, before repairing or replacing your mobile device.
B. COMPLETE THE FOLLOWING STEPS TO HAVE A CLAIM CONSIDERED UNDER THIS AGREEMENT:
a. Call or visit your Program Sponsor and let them know you would like to file a claim prior to getting your phone repaired or replaced. Your Program Sponsor will make available the online claims portal.
b. Go to the online claims portal within 90 days of the loss or damage of your covered device.
c. Enter all the required information on the electronic claim form.
d. A claims adjuster will review your submission. If no additional information is needed, you will receive an email with instructions and suggestions on approved repair/replacement facilities where you can take your device locally.
e. If there are questions about your submission, a claims adjuster will call you.
f. If your claim form is received prior to 3 PM Central Time, you will typically receive a response within 1 business day. If after 3 PM Central Time, you will typically receive a response within 2 business days.
Once your completed and signed claim form has been received, with all required documentation, it will be reviewed for approval in accordance with the provisions of the Policy.
A. If the claim is approved, either the repair facility will receive payment from the insurer or you will receive reimbursement in accordance with the “WHAT PERILS (LOSSES) ARE COVERED” and “LIMIT OF LIABILITY” provisions. Your loss will be settled at replacement cost value with no deduction for depreciation, less the deductible.
B. If the claim is denied, You will be sent an email and letter by mail explaining the reasons for the denial.
IMPORTANT: RESTORATION OR TRANSFER OF SOFTWARE AND/OR DATA, AND DATA RECOVERY SERVICES ARE EXPRESSLY EXCLUDED UNDER THE POLICY. WHEN AT ALL POSSIBLE, WE STRONGLY ENCOURAGE YOU TO BACK UP ALL SOFTWARE AND DATA ON A REGULAR BASIS.
Coverage under the Policy cannot be transferred to any other party or item.
CANCELLATION NOT APPLICABLE
Coverage under the Policy is provided at no additional cost to you. You have the right to choose whether or not to utilize the benefits that the Policy provides. In the event you do not wish to participate, you can consider the provisions proclaimed hereunder as null and void. Such nonparticipation decision does not require cancellation notice from you and no refund is applicable due to no cost to you.
PRIVACY AND DATA PROTECTION
You agree that we may collect and process data on your behalf when we provide the coverage contemplated hereunder. This may include transferring your data to affiliated companies or third-party service providers. Except for the purposes of providing the coverage proclaimed under the Policy, We will not share your information with third parties without your permission and we will comply with applicable federal and state privacy and data protection laws.
MISREPRESENTATION, CONCEALMENT OR FRAUD
The Policy will not provide coverage if you mislead, willfully conceal information, misrepresent any material information, attempt to defraud, or lie about any matter concerning the insurance, either before or after a loss. Any person who, with intent to defraud or knowing that he/she is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement is engaged in insurance fraud. Unintentional errors or oversights will not affect your coverage.
The Policy, including the terms, conditions, limitations, exceptions and exclusions, constitutes the entire agreement and no representation, promise, or condition not contained in the Policy shall modify the Policy.
To receive a copy of the complete Electronic Device Insurance Policy click here.
If you have questions about your participation in the Covered Group or how to file a claim please contact your Program Sponsor.